Terms of Service & Policy Statements
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Terms of Service & Policy Statements
Acceptable Usage Policy * Delivery Policy * Domain Registrant Agreement
DreamWebServices.net seeks to provide the best possible service to its customers and website owners.
When we refer to personal information we mean information that we directly collect from you, from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.
We do not store credit card details nor do we share customer details with any 3rd parties.
Why Do We Collect Your Personal Information?
We collect and receive personal information from our customers, affiliates and partners or from other organisations in order to contact you regarding our service status or for billing related issues and to provide you with up to date information on our services and the current state of your account(s) with us.
From time to time we may offer other products and services that we feel may enhance your experience with us, these will include new products or services that were not previously available or that have been upgraded. If you no longer wish to receive these notifications please let us know by writing to the email address above or by clicking on the unsubscribe link at the bottom of all our emails.
We may display your website address on our website or on our promotional material to our potential customers.
We may use your personal information for credit worthiness check, statistical and marketing analysis purposes, and research and development purposes.
How Do We Collect Your Personal Information?
We collect your personal information during your sign up process to our service or to our affiliate / partnership program through our application forms. You may review and update your personal information at anytime by accessing your client area on our web site using your username and password.
To Whom Will You Disclose Personal Information?
Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations that we intend to disclose your personal information to.
Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or in response to a subpoena.
We may collect details from or disclose your personal information to credit or fraud agencies or debt recovery agencies for verification or debt collection purposes.
When required, we may disclose your personal information to other organisations for the purpose of fulfilling a your service request.
We may also disclose your personal information to our professional advisors, including our accountants, auditors and lawyers, or to other organisations involved in sale or transfer of our assets.
From time to time we may use your personal information to provide you with current information about our services, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with, seminars, and conventions.
If you do not wish to receive marketing information, you may at any time decline to receive such information by emailing sales@DreamWebServices.net. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating Your Personal Information
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may access our website, enter your username and password or contact us. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.
Access To Your Personal Information
We will provide you with access to your personal information we hold about you. You may request any additional personal information we hold about you at any time.
To access personal information that we hold about you use the contact details specified above or alter your details through the website, using your username and password.
Right To Request Removal Of Personal Information
You have the right to request removal of personal information by making such a request by email to email@example.com.
However, due to the nature of the Web Hosting business we have an obligation to ensure that hosting facilities are used by our clients within the legal restrictions that pertain. To this end no hosting service may be provided to an anonymous user and therefore a minimum amount of personal information must always be on hand for us to be able to provide our services to you. If you require any further clarification on this point please address your concerns by email to: firstname.lastname@example.org
Denied Access To Personal Information
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.
An explanation will be provided to you, if we deny you access to your personal information we hold.
Business Without Identifying You
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where, it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with personal information. Such a situation would be where you make general inquiries about our services or current promotional offers.
Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have consented or in the exercise or defence of a legal claim or as required by law. Sensitive information is information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual preferences, criminal record, or health.
How Safe And Secure Is The Personal Information We Hold About You?
We will take reasonable steps to protect your personal information by storing it in a secure environment. We may continue storing your personal information even after you have terminated your relationship with us.
We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
Storage And Access Of The Data On Our Servers
Due to the nature of our services, we may hold or store your data on our servers. This can be in the form of email messages, attachments, files, or databases. We will not reveal such data to any third party, unless required by the applicable law. We may transfer your data for backup and disaster recovery purposes. Such copies will be treated with the same confidentiality as its originals.
Due to the nature of the shared hosting service, you should be aware and acknowledge that your data on our shared hosting service, can potentially be accessed by other customers.
You may request further information about the way we manage your personal information by writing or emailing to email@example.com.
What Data Breach Procedures We Have In Place
Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practice.
May 24, 2018 – Updated language of the policy to be more user-friendly, specifically outlining requirements in preparation for meeting the GDPR.
DreamWebServices.net Refund Policy
All payments to DreamWebServices.net are non refundable (unless covered by Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in DreamWebServices’s discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.
We are confident that you’ll be pleased with the DreamWebServices performance and support, however for your peace of mind we offer a no-quibble 90-Day Money Back Guarantee on all web hosting plans. We take pride in our business so we’ll probably ask you why you are leaving, but you will get a refund of hosting fees (remainder of the term) within 72 hours of requesting it.
The refund will exclude any fees for domain registration, the domain will still belong to you and you can use it with any hosting company by updating the nameservers in the client area.
To request a refund of your account please email billing@DreamWebServices.net or open a Billing Department ticket. The full value (remainder of the term) of any payment for hosting fees will be refunded, we make no other charges or deductions.
Our money back guarantee does not apply to purchases of Domain Names or SSL certificates, once purchased we cannot cancel them.
Accounts terminated for abuse (such as Spamming, or other usage against our Acceptable Usage Policy) shall not be refunded at anytime.
Refund In The Event Of Network Or Server Outage
In the event that there is no Web Site Availability, DreamWebServices.net will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month: Web Site Availability Credit 95% to 99.4% = 25% 90% to 94.9% = 50% 89.9% or below = 100% In order for you to receive a credit on your account, you must request such credit within seven (7) business days after you experienced no Web Site Availability. You must request credit by sending an electronic mail message to billing@DreamWebServices.net. For security, the body of this message must contain your account number/domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by DreamWebServices. Credits will usually be applied within sixty (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability.
Credits shall not be provided to you in the event that you have no Web Site Availability resulting from (i) Scheduled maintenance, (ii) Your behavior or the performance or failure of your equipment, facilities or applications, or (iii) Circumstances beyond DreamWebServices’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.
There might come a time when you cannot access your website or any other service. This is not necessarily due to DreamWebServices. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and DreamWebServices, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client’s experience.
DreamWebServices.net – Terms of Service (TOS)
Use of DreamWebServices’s Service constitutes acceptance and agreement to DreamWebServices’s AUP (Acceptable Use Policy) as well as DreamWebServices’s TOS (Terms of Service). From herewith in this TOS, AUP, and SLA, the usage of “us”, “we”, “our”, “ours” shall constitute reference to DreamWebServices, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of DreamWebServices.
Acceptance Of Contractual Agreement
1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by DreamWebServices, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.
2. DreamWebServices will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.
What May Not Be Hosted On Our Network:
Copyrighted media, includes but not limited to: Video, Music, TV, Radio
Hacking tools / material
Anything that may harm us, the server, or anyone else (mentally, physically)
Network Uptime is the total time in a calendar month that DreamWebServices network is available through the Internet, provided that Client has established connectivity. DreamWebServices takes responsibility for Network availability within their network, however, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Network will be available to clients free of Network Outages, that render 100% packet loss, 99% of each calendar month
Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled “Network Uptime” above. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in DreamWebServices’s Network as confirmed by DreamWebServices. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.
Scheduled Downtime is any DreamWebServices scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 12- 24 hours notice.
SLA Network Violation Credit
see: Service Level Agreement
Performance Credit exclusions: The following are excluded from the monthly calculation of Service Availability:
Problems outside of DreamWebServices’s network (upstream providers, or client’s inbound connection) not effecting 100% loss to our network.
Interruptions or failure of individual service caused by client, their employees, client’s customers, etc. to their service.These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, server hardware failures or other users on server to cause the server to overload which may cause downtime. We will do our best to remove such offenders immediately.
Payments and Fees
Payment is due every 6 or 12 months by credit card or PayPal, an invoice will be raised and can be paid from the Client Area, please note that service may be suspended on accounts that reach 10 days past due, We do not charge late or re-connection fees.
DreamWebServices may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.
All requests for canceling any service / services must be made in writing with at least 15 days notice but not more than 30 days prior written via email to billing@DreamWebServices.net include your domain name, last name on credit card in your email.
Refunds and Disputes
All payments to DreamWebServices are non refundable (unless covered by 30-day Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in DreamWebServices’s discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.
30 Day Money Back Guarantee
All hosting plans come with a 30 day money guarantee. If for whatever reason we fail to satisfy your needs and are within 30 days we will fully refund your money all we ask is you give us a reason so this will help us improve as a company, we will not deduct ANY fee.
Service Level Agreement
This Web Site Availability Service Level Agreement applies to you if you have ordered ANY hosting plans (“Service”) and you are in good financial standing with DreamWebServices.
DreamWebServices endeavors to have network connectivity available for http access by third parties 99.9% of the time (“Web Site Availability”).
In the event that there is no Web Site Availability, DreamWebServices will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month: Web Site Availability Credit 95% to 99.4% = 25% 90% to 94.9% = 50% 89.9% or below = 100% In order for you to receive a credit on your account, you must request such credit within seven (7) business days after you experienced no Web Site Availability. You must request credit by sending an electronic mail message to billing@DreamWebServices.net For security, the body of this message must contain your account number/domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by DreamWebServices. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability.
Credits shall not be provided to you in the event that you have no Web Site Availability resulting from (i) Scheduled maintenance, (ii) Your behavior or the performance or failure of your equipment, facilities or applications, or (iii) Circumstances beyond DreamWebServices’s reasonable control, including, without
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